About the Training
Provides comprehensive, entry-level knowledge for everyone involved in providing, supporting and delivering IT-enabled services in a modern digital organization. ITIL is the most widely accepted and popular framework for IT service management (ITSM) worldwide.
ITIL® 4 Foundation is today’s most widely recognized, internationally valid ITIL certification. In this training, participants learn the core concepts used in the ITIL life cycle, service management principles and practices, the common language, the life cycle stages and how they relate to one another, processes, and practices aimed at improving the quality of IT services.
A valuable training for anyone who wants to understand how IT-enabled services are managed.
Knowledge and Skills You Will Gain
Main Topics
- 01 Introduction to IT Service Management and Value Orientation
- 02 The ITIL Service Value System (SVS)
- 03 The 7 ITIL Guiding Principles
- 04 The Service Value Chain
- 05 Management Practices
- 06 Continual Improvement
- 07 Using ITIL Together with Agile, Lean and DevOps
- 08 The ITIL Certification Path and Exam Preparation
Who Should Attend?
This training is designed for the following roles and teams.
- Anyone who wants to control or reduce IT costs
- improve IT service quality
- balance IT resources effectively and earn the ITIL Foundation certification. IT managers
- IT service managers
- System support specialists
- Help desk staff
- Project managers
- Business analysts
Let’s plan this training for your team
We tailor the content to your organization’s maturity level and goals, and set the dates, duration and format together with you.