What is ITIL 4 Foundation?
ITIL (Information Technology Infrastructure Library) is the most widely used best-practice framework for IT service management (ITSM). ITIL 4 Foundation is its entry-level certification, covering the service value system (SVS), the service value chain, the four dimensions model, the seven guiding principles and ITIL practices.
ITIL 4 certification exams are administered by PeopleCert. There are no prerequisites for the Foundation exam, which makes it the starting point of the ITSM journey for people in IT operations, service desk, infrastructure, software and business teams.
About the Training
Provides comprehensive, entry-level knowledge for everyone involved in providing, supporting and delivering IT-enabled services in a modern digital organization. ITIL is the most widely accepted and popular framework for IT service management (ITSM) worldwide.
ITIL® 4 Foundation is today’s most widely recognized, internationally valid ITIL certification. In this training, participants learn the core concepts used in the ITIL life cycle, service management principles and practices, the common language, the life cycle stages and how they relate to one another, processes, and practices aimed at improving the quality of IT services.
A valuable training for anyone who wants to understand how IT-enabled services are managed.
Knowledge and Skills You Will Gain
Main Topics
- 01 Introduction to IT Service Management and Value Orientation
- 02 The ITIL Service Value System (SVS)
- 03 The 7 ITIL Guiding Principles
- 04 The Service Value Chain
- 05 Management Practices
- 06 Continual Improvement
- 07 Using ITIL Together with Agile, Lean and DevOps
- 08 The ITIL Certification Path and Exam Preparation
Who Should Attend?
This training is designed for the following roles and teams.
- Anyone who wants to control or reduce IT costs
- improve IT service quality
- balance IT resources effectively and earn the ITIL Foundation certification. IT managers
- IT service managers
- System support specialists
- Help desk staff
- Project managers
- Business analysts
Frequently Asked Questions
The PeopleCert ITIL 4 Foundation exam has 40 multiple-choice questions, lasts 60 minutes and requires 65% to pass (26 of 40). It is closed book.
No. ITIL 4 Foundation is the entry level; a basic awareness of IT service management is enough.
The ITIL 4 Foundation training lasts 3 days / 21 hours and is delivered as an in-house group program, onsite or live online.
ITIL 4 replaces the process-based lifecycle with a value-focused service value system, aligns with Agile, DevOps and Lean, and uses 34 "practices" instead of processes.
Let’s plan this training for your team
We tailor the content to your organization’s maturity level and goals, and set the dates, duration and format together with you.