About the Training
Aims to help participants develop user-centered, creative and solution-oriented thinking skills, and to build competencies in defining problems through empathy, generating ideas and prototyping.
Knowledge and Skills You Will Gain
Understand the Design Thinking process end to end
Learn a user-centered approach to problem solving
Gain creative ideation and prototyping skills
Foster a culture that supports innovation within the team
Training Flow – Main Topics
- 01 Defining Design Thinking
- 02 Fundamentals of Design Thinking
- 03 Benefits of Design Thinking
- 04 Design Thinking Steps (Empathize, Define, Ideate, Prototype, Test, Implement)
- 05 The Relationship Between Design Thinking and Agility
- 06 Workshop
- 07 Empathize Workshop: Defining personas (your customer profile)
- 08 Define Workshop: Creating a customer journey to understand customer feelings and insights
- 09 Ideate: Brainstorming workshop to generate improvement ideas that create customers
- 10 Prioritizing ideas through group work
- 11 Building a backlog
Who Should Attend?
This training is designed for the following roles and teams.
- Product / service development teams
- UX/UI designers
- Marketing and innovation teams
- Project / Product managers
- Business development specialists
- Agile team members
- Human resources and process improvement teams
Tailored to Your Organization
Let’s plan this training for your team
We tailor the content to your organization’s maturity level and goals, and set the dates, duration and format together with you.